01

OUR

CUSTOMER SUPPORT

The Goal of our Company is to provide customer service that is not just the best but extraordinary

02

WHAT MAKES US DIFFERENT

We believe that extraordinary customer support results in absolute customer satisfaction, which is the key for success. Our dedicated team continuously co ordinate with the travelers to ensure the best travel experience to the customers. 

03

DEDICATED PERSONNEL

When you travel to an Alien location, it is natural for you to feel more anxious to find someone who can lend a helping hand to support you. Yes, we agree with this fact. Just recommending you a best holiday doesn’t not make our task accomplished. So we make it a point to involve ourselves in every moment of your journey to make it joyous.

 

How We Support

 

  • We provide an experienced and resourceful Holiday Planner in your journey to assist you.

 

  • We also provide a one Point Contact when you feel you are stuck and helpless.

 

We understand your world of happiness and believe that excellent and impeccable assistance from us can only bring that merriment to you and your family

04

PRE-TRIP SUPPORT

We believe that any delay in our service will ruin your mood of holidaying and we strive hard to live up to your expectations.

 

How We Assist

 

All travel itineraries and holiday vouchers will be sent to your end with in stipulated time of 24 hours on receipt of your full payment for our services.

Any concerns regarding any travel booking will be addressed by our Pre-trip Support team instantly.

Pre-trip Support team will also interact with the people concerned at each and every booking point and will see that your reservations are made hassle free.

Reminders for your holiday trip will be sent by our Pre-trip Support team to see that you don’t face any last minute challenges in your journey

05

TRIP MONITORING

When you plan for a travel with your family the first thing that strikes in your mind is safety but not money or comfort and we respect your concern.

 

How We Support

 

  • Our trip monitoring technology helps us view our customers while they are travelling.

  • If you are connected to internet through Android mobile phone, you considered that you are with us.

  • Our technology is so customized that any traveler can enable it and disables it at his discretion.

Note: The intention of this service is not to spying on you but to safe guard your interests. This is an optional and advisable service which will be a great resource to all our customers.

06

AFTER TRIP SUPPORT

 

Any holiday trip without a proper feedback is not considered to be a complete Holiday Experience.

 

Our After-Service team will personally call each and every customer and will be happy to listen their happy experiences and to their challenges faced during journey and we value their feedback to improve our services .

 

Any support related to invoices or any official documents required in regard to your journey will be provided by this team.   

07

WE RESPECT YOUR FEEDBACK

OUR GLOBAL NETWORK

Our 6 lakh+ Hotel tieps, 600+ travel partners across the globe makes us provide the best service to all our clientele. Our Massive tie ups and unmatched service is making us leaders in the travel industry.

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