FREQUENTLY ASKED QUESTIONS

Everything you need to know about our registration, process, booking, travel and holiday. You can find elaborated answers for all your questions. If you don't find you answer in our FAQ's do ask us by writing a mail to support@gogagaholidays.in 

Register with us

Do I need to be registered with gogagaholidays.com to buy your services?


No,it is optional you can book as a guest.




What are the benefits of registering with gogagaholidays.co?


Registering with us will give you the chance to avail best of deals on Air fares, Plenty of exciting Holiday packages and much more. These will be emailed to you.

  • Regular updates on various destinations with current Deals.
  • Write your reviews or views on various services you avail while travelling in our blog
  • Participate in forums.




How do I register with gogagaholidays.co?


Just click at Customer register button at the footer a link in our website which will redirect you to the registration page.




What do I do when I need assistance?


You can email your queries to our customer support team at support@gogagaholidays.in and we will get back to you within 1 day of your inquiry during the working days.





Reservation

If I book a ticket or hotel, how will I get the voucher?


While booking your ticket, you will have to register with us by providing your email id. Gogaga Holidays will email you the ticket or Hotel booking voucher within 1 hour of booking. The voucher is subject to your payment being transferred funds to our company accounts.




How do I know if my tickets are reserved?


As soon as your ticket is reserved, you will get an email and SMS with your flight details from us.

To avoid our mails landing into your junk / spam folder, make sure you add our email id in your safe list.





Flight Booking

What should I know before I book an airline ticket from gogagaholidays.co?


One should know that there are certain restrictions attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport. This is to ensure smooth check-in procedure at airport.




Why can't I find my requested operating flight in my search result?


This is due to several reasons:

  • The flights may be sold out.
  • Very Close to the departure time.
  • Flight has been cancelled by the airline.


- The schedule may require more than one airline to connect and the booking engine may not recognize this.
If you do wish to make any sort of inquiry / request, do send us an email at support@gogagaholidays.in




How do I know what restrictions apply to the ticket that I want to buy?


We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support team. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.




What is an E-ticket?


An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through e-mail to use at the airport check-in with your valid photo ID. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket




If I purchase an E-ticket, what do I get as proof of purchase?


On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport / driver's license/PAN Card). In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer support & request for the same.




How do I get my e–ticket details?


Your e–ticket details will be send to your email address, which you have registered with us, when you made your reservation.





Hotel

How can I cancel a hotel booking ?


  • Before proceeding cancellation you’re requested to check Hotel cancellation policy in the voucher which was sent to you at the time of booking.
  • Non-refundable rooms and other special deals may have a different cancellation policy.
  • You can view cancellation policy on the confirmation email
  • The Cancellation Policies of the Hotels are dynamic and may change from time to time.
  • The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest.
  • The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Booking done under offers are not refundable.




Do I need to confirm my reservation with hotel?


You'll receive an email with the details of your reservation. There's no need to contact the hotel to confirm.

The hotel details - Contact Number, Email Id, Address and other important details will be mentioned on the confirmation email.




Is it possible to get early check-in /check-out?


The standard check-in time is after 14:00 hrs (local time) and standard check-out time is 12 noon. But it may vary from season to season and city to city. Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel directly. Please note that the check-in time is subject to change as per hotel policy & seasonality.




We have children; can we get extra beds in the room?


Most hotels allow additional guests to stay in a room for an extra charge as long as the room does not exceed the maximum number of occupancy per room. Information regarding children and extra beds can be found under "Hotel Policies."

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.

OR

When making your booking, select the number of children travelling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guest in your search.




What are the hotel cancellation charges?


The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's policy mentioned on the booking page while making the reservation (in case you missed it, This information is also included in your confirmation email.




Is breakfast included in the room rate?


If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.




How do I know if my reservation is confirmed?


As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number, We'll also send you a confirmation email/SMS with all details.




What if I'm not able to check-in to my hotel at all, will I get a refund?


If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.





Holiday

What is holiday package?


A holiday package is a combo of flights/train/car/coaches with hotels and sightseeing trips.




Do I need any valid document/passport to travel to an international destination?


Yes. Passport is mandatory for travelling to all international destinations and it must be valid for at least 6 months from the date of departure




Can I customize holiday package as per my requirement?


Yes. We combine the best airfare for your destination along with multiple choice of hotels and sightseeing. You can choose which is the right combination for yourself. You can decide what you want to do and include in the package.




What are the cancellation charges for holiday packages?


Cancellation charges depend on country/city where the package is booked for. This can be further checked with our customer relation officers for more details.









Travel Challenges

How should I re-confirm or verify my flight reservation/booking?


To verify or re-confirm that your reservation/booking was made, you can contact the airline directly or email us at Support Team at support@gogagaholidays.in.




What are the valid travel documents required to get boarding pass/check-in at Airport?


Please carry your e-ticket print out along with a valid Photo Identification Proof (Indian nationals). Foreigners may be required to produce PASSPORT or a copy of the RESIDENT PERMIT on request, at the time of check-in.


PHOTO-PROOFS:

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • Photo Credit Card
  • PAN Card
  • Photo Identification Card issued by Government.




What if I misspelled my name while booking a ticket. How do I get it changed?


Please send us a mail on support@gogagaholidays.in to check if the airline you’ve booked with, entertains change–of–name requests. If the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.




How do I change my flight travel reservation?


For any kind of rescheduling please send us a mail onsupport@gogagaholidays.inat least 24 hours before departure. Payment for the same can be made through Travel Utility option available on our portal. Rescheduling for departure less than 24 hours must be done directly with the airline.




How do I cancel my flight travel reservation?


For canceling a ticket, you need to send an email to support@gogagaholidays.inmentioning the correct reference no. In case of any concern call us on our toll free number 0406445484 on working days.




he flight I booked was cancelled by the airline. How do I get refund?


If the flight you booked got cancelled, We will process refund (subject to airline policy) with applicable bank charge. Please send an email tosupport@gogagaholidays.in mentioning your reference number and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline.




What are the cancellation charges?


The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case , please mail us at support@gogagaholidays.in. Apart from the airline cancellation charges, Rs.500 ( for Domestic) or Rs.600 (for International) will be deducted from us as service fee & applicable bank charges.




If I need to cancel my flight, what’s the latest I can do this by?


You can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.




How will I get my money back after a cancellation? How long it will take to process a refund?


We will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take more than 3 weeks for processing the refund.





Payment

What are the payment options available on gogagaholidays.com?


Payment for bookings made on gogagaholidays pvt ltd can be made through your Credit / Debit card, Net Banking or Cash Card. Gogagaholidays.co accepts MasterCard and VISA Credit / Debit cards. All payments must be in Indian Rupees. In case you want to make a payment by cheque or by cash, please contact our customer service team at 040- 4852 8197.




What is CVV number on my credit card?


Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.




After I entered my payment details and submitted it, I got message stating 'Session Expired' , however Payment got deducted and I did not get even an e–ticket.?


Since the online booking procedure is quite of dynamic in nature, many of times post your payment submission, the number of seats requested by you may not be available or Internet link fails resulting in your transaction getting failed / Session Expired or just a Blank Page appearing on your screen. However during the same the payment may get processed through your credit / debit card. Please note that you do not try book again as you may end up getting charged twice. You can get in touch with our customer support team by calling us on our toll free number 040 64645484 or if you wish to get the money refunded, email us at support@gogagaholidays.in. Even so, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank.
Alternatively, in a fare hike scenario, in order to provide the best of services, we try to work out and offer you the best next available fare and request you to pay the additional fare difference to get your booking confirmed




How safe is my credit card information with gogagaholidays.com?


Security is our top priority and to safeguard your information, our systems are equipped with TURBO SECURE SOCKET LAYER providing a 256 bit encryption. It is the best security practice followed by major online vendor throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, our TURBO SECURE SOCKET LAYER server software ENCRYPTS all your information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet.





Blog

How do I post to a forum?


  • To post on our forums, you have to create an account with Gogaga Holidays, visit the forums area on the site and then either start a new thread or comment on the topic of your choice.

Can I send a private message to someone?

  • Since Gogaga Holidays respects the privacy of its members, we have not enabled the private messaging facility on our blogs, forums or member's pages.

What are the guidelines for posting in the forums?

  • It is important to know the guidelines of writing in Forums. Please check all the points below and if you still have any query left, please write to us at support@gogagaholidays.in




What are the guide lines for Forums?


  • Be Polite - we do not tolerate any rudeness. Any member who is intentionally unpleasant or disruptive may be banned without warning.
  • Your account is yours alone. You are responsible for any activity created with it. You should not share your account login with anyone.
  • All publicly displayed messages are limited to the English language. This includes posts, titles, signatures, and any attachments or other forms of public display.
  • Signature Spam (a post that was made in hopes of showing a signature, as determined by moderators) is forbidden in all forum categories.
  • You may not post commission, referral or affiliate links anywhere on the forum.
  • You may not compensate anyone for any review or recommendation. Further, you may not suggest a tone.
  • You may not post on behalf of any banned member in any public manner. This includes all forums, private messages, signatures, and e-mail features.
  • You may not post words or URLs that are censored by adding spaces, dots, or substituting characters; or by any other means in an attempt to defeat any censors put in place by Gogaga Holidays. Please contact us if you feel a word or URL is unjustly censored.
  • You may not link, in any manner, to sites or images containing pornography, sexually explicit, gross violence, or are determined by Gogaga Holidays to be detrimental to the community.
  • You must make five (5) posts before being allowed by the system to include an active hyperlinked URL or other vB code features in your posts. Do not put meaningless posts to circumvent this restriction.
  • You may not bump threads. Bumping can refer to posting useless information, posting one-liners or any other action to deliberately keep a thread hot or to bring it to the top of its forum.
  • You should not use discussions to recommend, praise, or belittle other products or services, or any company; without first-hand experience of those products or services.
  • You may not post any message that is commercial by nature.
  • You should not direct others to contact you or display/post your personal contact details on the forum.
  • You may not solicit the membership for feedback or suggestions on your product or services.
  • You may not solicit users for any project or purpose external to the forum; public, private, or commercial. Most importantly our member base is not a resource to be "mined" by individuals, groups, or businesses, for profit or not for profit. 17)




Who are the destination experts on the forums?


The destination experts on our forums are experienced and passionate travelers who have visited the said destinations and have extensive knowledge about them. You can count on our destination experts to provide you guidance on your travels that are correct and as up-to-date as possible.




The review I wrote is attached to the wrong hotel! How can I fix this?


Please write to us at support@gogagaholidays.in and we will fix it.




I get e-mails from Gogaga Holidays that I don't want. How can I unsubscribe?


Please click on the unsubscribe button, write your email address and then submit. Please give us 10-15 days to complete the process.

The answers you were looking for not here? Ask us any question and we would be glad to answer the same. Write to us:support@gogagaholidays.in

If you have questions or difficulties with your request, kindly email the same to support@gogagaholidays.in We assure you a prompt response.





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